mERCERINE.,Albany,NY
Plan,coordinate,andexecutehardware,softwareandnetworkitallation,configuration,maintenance,troubleshootingandrepairoperatioforservicecontractclients.ecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.
Developandimplementserviceschedules,systemsandprocedurestoauredeliveryofquality,cost-efficienttechnicalservices.
Quicklydiagnosecausesofsystemsfailuresandmalfunctiotoeurehighestoperatingefficiencies,reliability,andqualityperformancestandards.
Reondimmediatelytoemergencysituatiowithseitivitytodeadlinesandcustomerneeds.
AistnetworkengieerswothitallationandtrobleshootingofAleshareandNovellsystems.
Analyzeclientequipmentandoperatiotodetermineservicingandsulyneeds.
Monitorandmaintaincost-effectiveinventoriesofsulies,toolsandmaterials.
Investigate,test,andimplementimprovementstoexistingprocedures.
Coistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.
Fosterclearcommunicatioandmaintainexcellentstaffandclientworkingrelatio.
1982-1988Managerofinformationsystems
KRITELAOCIATES,INC.,Schnectady,NY
DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsulyingcritical,timelyinformationtocorporateclientbase.AdmiteredDISTON\'S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwarealicatio.Controlledbudgetcostsforpurchasingandoperatio.
LICEESANDCERTIFICATIO
CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA&EONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS
TECHNICALEXPERTISE
Hardwareproficiencies:IBM:AT,XT,2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EON*DESTOCRSCAERS*STORAGEDIMEIOE/OSCSIDRIVE.
Networks:ALETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.
Softwarealicatio:DOS.MCINTOSHOPERATINGSYSTEMS*MSWINDOWS3.0,3.1*WINDOWSALICATIO*CWP5.1*WORD*EXCEL*LOTUS*WORDPERFECT5.1*DILAYWRITE4*QUICKEN3.0*PAGEMAKER4.0*HARVARDGRAPHICS3.3*PUBLISH/TEXTPACOCR*NUTSHELLPLUSII*PARADOX3.0
mERCERINE.,Albany,NY
Plan,coordinate,andexecutehardware,softwareandnetworkitallation,configuration,maintenance,troubleshootingandrepairoperatioforservicecontractclients.ecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.
Developandimplementserviceschedules,systemsandprocedurestoauredeliveryofquality,cost-efficienttechnicalservices.
Quicklydiagnosecausesofsystemsfailuresandmalfunctiotoeurehighestoperatingefficiencies,reliability,andqualityperformancestandards.
Reondimmediatelytoemergencysituatiowithseitivitytodeadlinesandcustomerneeds.
AistnetworkengieerswothitallationandtrobleshootingofAleshareandNovellsystems.
Analyzeclientequipmentandoperatiotodetermineservicingandsulyneeds.
Monitorandmaintaincost-effectiveinventoriesofsulies,toolsandmaterials.
Investigate,test,andimplementimprovementstoexistingprocedures.
Coistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.
Fosterclearcommunicatioandmaintainexcellentstaffandclientworkingrelatio.
1982-1988Managerofinformationsystems
KRITELAOCIATES,INC.,Schnectady,NY
DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsulyingcritical,timelyinformationtocorporateclientbase.AdmiteredDISTON\'S2Novell2Xnetworks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwarealicatio.Controlledbudgetcostsforpurchasingandoperatio.
LICEESANDCERTIFICATIO
CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA&EONLASERANDIMPACTPRINTERS*CERTIFICATIONINHEWLETTPACKARDLASERJETPRINTERS
TECHNICALEXPERTISE
Hardwareproficiencies:IBM:AT,XT,2*MACINTOSH*HP:II-IIISILASERPRINTERS,COLORPLOTTERS*OKIDATA*EON*DESTOCRSCAERS*STORAGEDIMEIOE/OSCSIDRIVE.
Networks:ALETALK*ETHERTALD*NOVELLNETWARE2X,3X*CABLING,NODESPERIPHERALS.
Softwarealicatio:DOS.MCINTOSHOPERATINGSYSTEMS*MSWINDOWS3.0,3.1*WINDOWSALICATIO*CWP5.1*WORD*EXCEL*LOTUS*WORDPERFECT5.1*DILAYWRITE4*QUICKEN3.0*PAGEMAKER4.0*HARVARDGRAPHICS3.3*PUBLISH/TEXTPACOCR*NUTSHELLPLUSII*PARADOX3.0
[page_break]
Notice:
Profeionalliceureandcertificatioaddweighttoresume.
Useofboldgaceanditallcsprovidesacleanandcripresentation.
